Shipping policy

Shipping Policy – Blanc Smiles 

At BLANCSMILES we aim to get your smart products to you as quickly and safely as possible. Please read the details below to understand our shipping process.

Processing Time

  • Orders are typically processed within 1–2 business days.

  • During high-demand periods or sales, processing may take slightly longer.

Shipping Time

  • After processing, delivery usually takes 2–3 business days within the UK.

  • Orders over £50 are fully tracked, and you will receive a tracking number via email once your order has been shipped.

Shipping Methods

  • We use reliable courier services to ensure your items arrive safely.

  • Packages may require a signature upon delivery depending on the courier.

Shipping Costs

  • We offer free UK shipping.

Order Tracking

  • You can track your order using the tracking number sent via email.

  • If you have any questions or issues with tracking, our support team is happy to assist.

Delivery Confirmation

  • Once the courier marks your order as delivered, it is considered out of our hands.

  • We have limited ability to recover packages that are reported as delivered but missing. Please check with neighbours or your local post office in such cases.

International Shipping

  • Currently, we primarily ship within the UK.

  • We are exploring international shipping options for the future.

Lost or Damaged Orders

  • If your order is lost or arrives damaged before it is marked as delivered, please contact us immediately at help@blancsmiles.com.

  • We will work with the courier to resolve the issue and, if necessary, replace or refund your order.

Additional Notes

  • All orders are shipped from our UK warehouse.

  • Delivery times are estimates and may vary slightly depending on your location or courier delays.

Free UK Shipping

Orders are processed within 1-2 business days, with an additional 2-3 days for delivery. All orders over £50 are fully tracked, so you can monitor your parcel every step of the way.

Customer service

Email Us At help@blancsmiles.com

Our customer support is available Monday to Friday: 9am-9pm

average answer time: 24h

Secure payment

Pay with confidence! We accept all major cards, including Visa, Mastercard, American Express, and Maestro. Every transaction is fully encrypted and secure, so you can shop safely and enjoy a worry free checkout.

Free Returns

We want you to be happy with your order! If your product is damaged or the wrong item is sent, you can return it within 7 days of receiving it. For more details and instructions, please check out our Return Policy.